Frequently Asked Questions

Thank you for shopping at TJ's Variety e-Shop! We’ll try to answer most of your questions here. If we don’t please click the Contact we link above

Customer Service is our #1 priority! If you are unhappy with your purchase, let us know and we will fix it!

Worry-free On-line Shopping

Your order is backed by a 100% Money Back Guarantee. Our 30 Day Guarantee gives you time to be sure the item is right for you.

Money Back Guarantee Details

If you wish to return an item, simply contact us at Customer Support, within 30 days of receipt of merchandise for return shipping instructions. Please contact us before returning an item so we can provide you with the correct return address. When the item is returned, we will refund the price of the item. Sorry, shipping costs are not refundable.)

When will my order be processed?

We will begin processing your order by the end of the day.

Shipping

We use both UPS and US Postal Service to ship our packages.

Ground Shipping takes between 4 and 7 days depending on your location. If you need it faster, you may choose Priority during checkout.

We currently only shipping within the U.S at this time. For orders with addresses outside of these areas, please email us for shipping costs and delivery schedules.

Free Shipping Offer

Free shipping is applied to orders of $75.00 or more and shipped (to a single address) within the Continental 48 states, Offer applies to US ground shipping only.

Damaged Shipments

Please inspect your items and notify us within 5 days if any arrive damaged. We package all our items very carefully. Even so, items may on occasion be damaged in transit.

If you receive an item that has been damaged during shipping:
• Ask your carrier to note any damage or excessive wear to the outside packaging
• Contact us by email within 5 business days so we can file a claim with the carrier.
• Keep the item and all packing material to assist us with the claim
• Email a picture of the damaged item and packaging to cs@tjsvariety.com


Replacements for damaged items will be shipped at no additional charge. If a refund is requested, we will refund the price of the item that is damaged. If a replacement is not available, we will also refund the cost of the shipping. Please contact us before returning a damaged item so we can provide you with the correct return address and a prepaid return shipping label.

Safe & Secure Online Shopping

Your payment information and security is our top priority. SSL Encription Technology To protect you and your personal account information, our store manager, Yahoo! Store, employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure commerce transactions. The SSL technology works by sending all of your personal information, including credit card number, name and address information in an encrypted code.

Secure Checkout

Pay with confidence by MasterCard, Visa, Discover card or with your existing Paypal Account.

Payments made using a credit card or funded Paypal account will be immediately processed. Orders placed via e-check will take longer to receive as the payment must clear before we can process your order.

Fraud Protection

You are protected by the Fair Credit Billing Act, which prohibits your bank from holding you liable for more than $50.00 of fraudulent charges. You won't need that protection at TJ's Variety eShop but it's good to know you have it when you are shopping anywhere online. TJ's Variety eShop also pledges to use the best and most accepted methods and technologies to insure your personal information is safe and secure.